Responsible Gaming

Responsible gaming means making informed decisions about whether, when and how you gamble. Before opening a game or placing a bet, consider how much time and money you can comfortably spend without affecting your household expenses, relationships or wellbeing. Only gamble with money you can afford to lose, and never use borrowed money, rent money, bill money or funds needed for essential living costs.

There is no guaranteed way to win, and gambling outcomes are based on chance or the relevant game rules. Previous results do not determine future results. A win does not mean another win is more likely, and a loss does not mean a win is due. Trying to recover losses by continuing to gamble can increase financial and emotional harm.

To help keep gambling within safe boundaries, consider the following habits:

• Set a personal spending limit before you start playing and stick to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and essential expenses.
• Do not chase losses or increase stakes because you are trying to win back money.
• Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other substances.
• Keep track of deposits, wagers, withdrawals and the time spent playing.
• Treat any winnings as uncertain and do not rely on them to pay bills or meet financial commitments.
• Talk openly with someone you trust if gambling begins to concern you.

Candy Casino may provide account features designed to help players manage their gambling. The availability and operation of these features can depend on the applicable terms, account settings and local requirements. If you use a limit or restriction, allow enough time for it to take effect and check the relevant information before continuing to play.

Deposit and spending limits

A deposit or spending limit can help you control the amount added to or used from your account during a selected period. Choose an amount that fits comfortably within your personal budget. A limit should be set before gambling, rather than after spending has already become difficult to manage. You should not increase a limit simply because you have experienced losses.

Time reminders and breaks

Time can pass quickly during online gambling. Use available reminders, session information or personal alarms to monitor how long you have been playing. Take regular breaks to eat, sleep, exercise and attend to normal responsibilities. If you feel unable to stop, close the game and take a longer break before deciding whether to return.

Temporary breaks and self-exclusion

A temporary break can prevent access to gambling for a chosen period and may be useful when you want time away from play. Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or do not feel able to control their gambling. If you believe self-exclusion is appropriate, follow the process made available through the relevant account or support channels. Do not create another account or use another person’s account while a restriction applies.

Account controls are helpful tools, but they are not a substitute for personal support or professional advice. If you are worried about your gambling, use the available restrictions and seek help as soon as possible.

Gambling can become harmful gradually. A problem may exist even if you have not lost a large amount of money. Pay attention to changes in your behaviour, finances, mood and relationships. Consider stopping and seeking support if you notice any of the following signs:

• Spending more time or money gambling than you planned.
• Trying to hide gambling activity, losses or account transactions from family or friends.
• Feeling restless, irritable or anxious when you cannot gamble.
• Borrowing money, selling possessions or using credit to continue gambling.
• Missing work, study, family activities or other responsibilities because of gambling.
• Chasing losses or increasing bet sizes to experience the same excitement.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Arguing with people close to you about gambling or its financial effects.
• Neglecting sleep, health, meals or personal responsibilities.
• Feeling guilty, ashamed, hopeless or out of control after gambling.
• Thinking that a big win is the only way to resolve financial problems.
• Returning to gambling after deciding or promising that you would stop.

If several of these signs apply to you, stop gambling and consider placing a temporary restriction or self-exclusion on your account. Speak with a trusted person and seek confidential advice from an appropriate gambling support service in Australia. Support is also available for family members and friends affected by someone else’s gambling.

If gambling has contributed to immediate financial stress, consider contacting a qualified financial counsellor. Avoid taking further loans or using high-cost credit to cover gambling losses. A financial counsellor can help you understand your options without judgement.

You do not need to wait for a crisis before asking for help. Gambling support services in Australia can provide confidential information, counselling and practical guidance. You can search for Gambling Help Online or a state or territory gambling support service to find assistance suited to your circumstances. If you are concerned about someone else’s gambling, these services can also explain how to offer support while protecting your own wellbeing.

Candy Casino may use account information and safer play activity to apply responsible gaming procedures, administer restrictions and help identify behaviour that may require intervention. Any collection, use or disclosure of personal information is handled in accordance with the applicable privacy information and legal requirements. Players should review the relevant privacy policy to understand how their information is managed.

Players must provide accurate information where required and must not allow another person to use their account. Gambling accounts should be used only by the registered account holder. If you believe someone else has accessed your account, stop using it and request assistance through the available account support process.

Candy Casino may apply account limits, suspend access or take other appropriate action where this is necessary for player protection, compliance or the integrity of the service. These measures may apply even when a player has not requested them. Responsible gaming support does not guarantee that all gambling-related harm can be prevented, so personal limits and early help remain important.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area. Gambling losses are never a reason to put your safety at risk. Taking a break and asking for help is a positive and responsible decision.