Betting Rules

By opening or using an account with Candy Casino, you agree to follow these Betting Rules and any other rules, notices or conditions displayed on the site. If you do not understand a rule, you should not place a bet until you have obtained clarification. Rules may apply differently to particular products, games, markets or promotions, so the information shown on the relevant betting or game page should always be checked before confirming an entry.

You must be legally permitted to gamble in your location and must provide accurate, current and complete information when creating and maintaining your account. You must use only one personal account unless Candy Casino has expressly agreed otherwise. An account must be used by the account holder only. You must keep your login details secure and must not allow another person to access, fund or use your account.

• You must meet the applicable minimum age requirement and comply with all gambling laws that apply to you.
• You must not place bets on behalf of another person or permit another person to place bets through your account.
• You must not use the site for unlawful activity, fraud, money laundering, collusion or any attempt to manipulate a result.
• You must not use software, automated systems, bots or other tools intended to gain an unfair advantage.
• You must provide documents or information reasonably requested for identity, age, payment or account checks.
• You should review each selection, stake, price and other entry information before submitting a bet.

Candy Casino may refuse, cancel, restrict or review a bet where permitted by the applicable terms and law. This may include situations involving an obvious error, technical problem, suspected misuse, a breach of the rules, an account verification issue or circumstances affecting the integrity of a market or game. Any action taken will be handled in accordance with the applicable terms and regulatory requirements.

A bet is generally submitted when you select your desired option, enter or confirm your stake, and complete the available confirmation process. Adding a selection to a bet slip does not necessarily mean that a bet has been placed. You should wait for an on-screen confirmation and check your account history to confirm that the entry has been recorded.

Prices, odds, game information, availability and other details may change before a bet is accepted. The information displayed at the time of acceptance is the information used for settlement, subject to these rules and the applicable product rules. A bet may not be accepted if the market has closed, the event or game is suspended, the account balance is insufficient, or a technical or operational issue prevents acceptance.

Before confirming a bet

1. Check that you have selected the correct sport, event, market, game or outcome.
2. Check the displayed price, odds, stake and any potential return information.
3. Confirm that any combination or multiple selection is permitted.
4. Make sure the bet reflects your own intention and is not being placed under pressure.
5. Submit the bet only when you are satisfied that all details are correct.

Once accepted, a bet normally cannot be changed or withdrawn unless a specific feature or rule allows this. A bet placed using an incorrect selection, stake or instruction may still be valid if it was accepted through the account. If you believe an entry was recorded incorrectly, contact Candy Casino through the support channel made available on the site and provide the relevant account and transaction information. Do not send passwords or other sensitive security details.

The account record, bet receipt, transaction history and other electronic records may be used to establish whether a bet was submitted and accepted. You are responsible for checking your account activity and reporting any suspected unauthorised access or unfamiliar transaction as soon as possible.

Bets are settled using the official result, outcome or game record applicable to the relevant product. Settlement may depend on the rules for the individual market or game, including rules about cancellations, postponements, abandoned events, dead heats, void selections, incomplete games, technical interruptions or changes to an official result. The specific rules displayed with the product will apply where they provide additional detail.

Where an official result is corrected or changed by the relevant authority, a settlement may be reviewed where the applicable rules permit it. If a market or game is settled incorrectly because of a clear error, technical fault or administrative mistake, Candy Casino may correct the settlement in accordance with the applicable terms and law. Information shown on a website, application or bet slip may contain delays or errors, and should not be treated as a guarantee that a bet has been accepted until confirmation is provided.

• A winning bet is credited according to the recorded stake, accepted price and applicable settlement rules.
• A losing bet is deducted or recorded according to the accepted entry and result.
• A void or cancelled bet is handled according to the product rules that apply to that market or game.
• Promotional funds, where offered, may be subject to separate conditions that must be read before use.
• Payments, withdrawals and refunds may be subject to identity, account, payment method and security checks.
• A payment may be delayed, refused or returned where required by law, a payment provider or the applicable account terms.

You should use a payment method that belongs to you or that you are authorised to use. Candy Casino may require evidence that a payment method is genuine and connected with the account holder. Withdrawals may be returned to an eligible verified payment method or handled through another available method, subject to the site’s procedures. You remain responsible for checking transaction details and any applicable fees, taxes or restrictions that may apply to your circumstances.

If your account shows an incorrect balance, missing credit, duplicate transaction or other payment issue, you should report it promptly. Candy Casino may investigate account activity, payment records, game records and technical logs before deciding how an issue should be resolved.

If you have a question or believe a bet has been settled incorrectly, first review the relevant product rules, bet history and account information. You may then raise the issue through the support option shown on the Candy Casino website. Include a clear description of the concern, the date and approximate time, the relevant bet or transaction reference if available, and any information that may assist the review. Never include your password in a support request.

Complaints are reviewed using the records available to Candy Casino, which may include bet slips, account logs, communications, payment records and official result information. The outcome of a review may be affected by incomplete information, delays in reporting an issue, or rules that apply specifically to the product concerned. If a complaint cannot be resolved through the standard process, further options may be available under the applicable terms or local requirements.

Candy Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, keep track of your activity and avoid gambling when you are upset, tired or affected by alcohol or other substances.

• Do not chase losses by increasing your stakes or gambling for longer than planned.
• Use any available account tools, limits, time-outs or self-exclusion options if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Do not ask another person to gamble for you or use another person’s account.
• Contact support if you need help understanding a safer gambling option or want to discuss your account.

These Betting Rules are general information and do not replace the full Terms and Conditions or the rules displayed for a specific product. Candy Casino may update its rules when necessary. The current version published on the site will apply from the stated effective date, subject to any rights and protections that apply under Australian law. By continuing to use the site after an update, you acknowledge that you have reviewed the current rules.